sohoPrivacy Policy

This page describes what we collect when you use soho and how we keep that data protected. We collect personal information to run our platform—slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), and esports betting (Mobile Legends, Free Fire, PUBG Mobile). We also collect payment information for deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet).

Our soho data policy is built on a simple principle: we collect only what we need to operate our platform and comply with law. We do not sell your personal data. We do not share your soho information with marketing partners or data brokers. We may share data with payment processors, compliance partners, and law enforcement only when required by law.

We describe our soho data practices clearly so you understand what happens to your information. If you have questions about our privacy practices or wish to exercise your data rights, contact our soho support team during business hours.

What Data We Collect on soho

Account Registration and Identity Verification

When you open a soho account, we collect your full name, email address, phone number, and date of birth. We require this information to set up your soho login and to contact you about your account. For withdrawal eligibility, we also collect a copy of your national ID and proof of address (utility bill or bank statement). We store these soho identity documents encrypted on secure servers. We do not use your identity documents for any purpose other than account verification and compliance with anti-money-laundering rules.

Transaction and Balance Data on soho

We collect records of every deposit, withdrawal, wager, and game result on your soho account. This information is stored in our soho transaction ledger and is used to calculate your balance, settle withdrawals, and investigate disputes. Your soho transaction history is visible to you in your account dashboard. We retain soho transaction records for at least five years to comply with financial reporting rules.

Device and Usage Information on soho

We collect information about the device you use to access soho—your operating system, browser type, IP address, and approximate location (country or city level). We use this soho usage data to detect fraud, improve our platform performance, and troubleshoot technical issues. We do not sell or share this soho device data with third parties. Your IP address and device fingerprint help us secure your soho account against unauthorized access.

Cookies and Tracking on soho

Our soho platform uses cookies to keep you logged in and to remember your preferences. Session cookies expire when you close your browser. Persistent cookies stay on your device and help us recognize you when you return to soho. We do not use cookies to track you across other websites. Third-party analytics services (such as server logs) may collect anonymous aggregate data about soho usage trends, but no personally identifying information. You can disable cookies in your browser settings; doing so may limit soho functionality.

How We Use and Share Your soho Data

Our Use of soho Data

We at soho use your data for these purposes: account setup and login, deposit and withdrawal processing, fraud prevention, compliance with legal requirements, customer support, platform improvement, and dispute resolution. We do not use your soho data for marketing to other users or for selling to third parties. We do not use your data for price discrimination or to manipulate game outcomes. Your soho game results are independent of your personal profile; all players see the same RTP rates and the same fair random outcomes.

Third-Party Processors and Our soho Partners

We share soho data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet gateway operators, and Indonesian banks) only to process your deposits and withdrawals. We also share soho data with compliance partners to verify your identity and comply with anti-money-laundering rules. These third parties are contractually bound to keep your soho information confidential and to use it only for the purpose we specify. We do not permit our soho partners to sell or reuse your data.

Data Retention and Deletion on soho

We retain your soho account data for as long as your account remains open. Once you close your soho account, we keep your transaction history for five years to comply with financial reporting laws in jurisdictions where soho operates (Jakarta, Surabaya, Bandung, Medan, Semarang, and others). After five years, we delete or anonymize your soho personal data. You cannot delete your soho account if you have pending withdrawals or active disputes; we must resolve these first.

Your Rights on soho

You have the right to access your soho data by logging into your account dashboard. You can request a copy of your full soho data file by contacting our support team. You can update your soho account information (email, phone, address) at any time through your account settings. You can request deletion of your soho account; we will delete personal data after five years from account closure (except transaction records retained for compliance). You also have the right to data portability—we can export your soho account data in a standard format if you request it.

Security and Data Protection on soho

We at soho use industry-standard encryption (SSL/TLS) to protect data in transit. Our soho servers use encryption at rest and are protected by firewalls and intrusion-detection systems. We limit employee access to your soho personal data on a need-to-know basis. We do not store your soho password in plain text; we hash it with a strong algorithm. We regularly audit our soho data practices and conduct security assessments. If we discover that soho data has been compromised, we will notify affected users within 24 hours.

We protect your soho data with encryption, access controls, and regular security reviews—because your privacy is part of soho's core commitment.

Data Transfer and Jurisdiction Notice

Our soho servers may be located in jurisdictions outside Indonesia. By using soho, you consent to the transfer of your personal data to countries where we operate. We comply with data protection laws in all jurisdictions where soho is available. If you are unsure whether soho operates in your jurisdiction or how data transfer rules apply to you, contact our support team.

Policy Updates and Contact

We may update our soho privacy policy from time to time to reflect changes in law or our practices. We will notify you of material changes via email or in-app notice. Continued use of soho after an update means you accept the new privacy policy. If you have questions about our soho privacy practices or wish to exercise your data rights, contact our support team via live chat or email. Our soho support team responds during business hours, typically within one business day.

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